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35
Network Issues
Problem Possible Solutions
The TV cannot connect to your
network or apps.
Ensure the TV has an Ethernet or wireless connection to your
network.
Contact your Internet service provider and ensure your access is
working.
The wireless network
connection fails.
Make sure you are getting a signal from your wireless modem
or access point, and that it is connected to the Internet.
Shut o any appliances that interfere with wireless.
The wireless network signal is
too weak.
Position your wireless router or access point in a more central
location. Avoid putting it in a corner.
Sound Issues
Problem Possible Solutions
There is no sound or the sound
is too low at maximum volume.
Check the volume control of the device (cable or satellite box,
DVD, Blu- ray, etc.) connected to your TV.
Picture is normal, but no sound. Check the volume settings. Ensure that the audio is not muted.
The speakers are making an
odd sound.
Make sure that the audio cable is connected to the correct audio
output connector on the external device.
For antenna or cable connections, check the signal information.
A weak signal may cause distortion.
Audio is distorted or wavy.
Some electrical appliances may aect the TV. If you turn o
the appliance and the interference goes away, then move that
appliance further away from TV.
Move the TV’s power plug to another power outlet.
Sound is blurry or cuts out
momentarily.
If you use an external antenna, check the direction, position and
connection of the antenna.
Adjust the direction of your antenna or reset or fine tune the
channel.
Pro Tip: This TV does not support DTS CD bitstreams. Playing this format may cause undesirable
noise.
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