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54 English
Troubleshooting
Troubleshooting
Information codes
OVEN
Displayed
code
Possible cause Solution
C-20 The oven sensor is open when the
oven is operating.
Press OVEN OFF and restart
the oven. If the problem
persists, disconnect all
power to the range for at
least 30 seconds and then
reconnect the power. If this
does not solve the problem,
call for service.
The oven sensor is short when the
oven is operating.
C-21 This code occurs if the internal
temperature rises abnormally high.
C-d1 This code occurs if the door lock is
mispositioned.
C-d0 This code occurs if the Control key
is short for 1 minute.
C-F0 This code occurs if communication
between the Main and Sub PBA is
interrupted.
C-30 The PCB sensor is open when the
oven is operating.
The PCB sensor is short when the
oven is operating.
C-31 This code occurs if the PCB
temperature rises abnormally high.
Call for service.
Problem Possible cause Solution
Oven door
closes faster/
slower than
normal
The soft closing hinges
contain a damping uid that
is affected by temperature.
• This is normal. If the oven
is in a cold environment,
the door will close slower
than it will in a warmer
environment. A warmer
than normal environment,
such as when cooking,
may cause the door to
close slightly faster.
• Failure of soft closing
doesn’t imply a system
failure. However, if the
problem continues,
contact a local Samsung
service center.
DRAWER
Problem Possible cause Solution
The Drawer
does not slide
smoothly or
drags.
The drawer is out of
alignment.
Fully extend the drawer and
push it all the way in. See the
storage drawer section on
page 49.
The drawer is over-loaded or
the load is unbalanced.
Reduce weight. Redistribute
drawer contents.
NE59M6850SS_AA_DG68-00883A-00_EN+MES+CFR.indb 54 2/10/2017 4:37:46 PM
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