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52 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
Food does not
bake or roast
properly.
The oven controls have not
been set correctly.
See the chapter on operating
the oven.
The oven rack has been
positioned incorrectly or is
not level.
See the section on using the
oven racks on page 32.
Incorrect cookware or
cookware of improper size is
being used.
The oven sensor needs to be
adjusted.
See the section on adjusting
the thermostat on page 41.
Food does not
broil properly.
The serving size may not be
appropriate.
Refer to the cooking guide for
serving sizes and try again.
The rack has not been
properly positioned.
See the broiling
recommendation guide on
page 37.
Cookware not suited for
broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
• Preheat the broil element
for 10 minutes.
• See the broiling
recommendation guide
on page 37.
The oven
temperature is
too hot or too
cold.
The oven sensor needs to be
adjusted.
See the section on adjusting
the thermostat on page 41.
OVEN
Problem Possible cause Solution
The oven will
not turn on.
The range is not completely
plugged into the electrical
outlet.
Make sure the electrical
plug is inserted into a live,
properly grounded outlet.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The oven controls have been
set improperly.
See the chapter on operating
the oven.
The oven is too hot. Allow the oven to cool.
Incomplete service wiring. Call for service.
Power outage. Check to see if the house
lights will turn on. If required,
call your local electric
company for service.
The oven light
will not turn
on.
The light bulb is loose or
defective.
Tighten or replace the bulb.
The switch operating the light
is broken.
Call for service.
Oven smokes
excessively
during broiling.
The control has not been set
properly.
Refer to the section on setting
oven controls.
The meat has been placed too
close to the element.
Reposition the rack to provide
proper clearance between
the meat and the element.
Preheat the broil element for
searing.
The meat has not been
properly prepared.
Remove the excess fat from
the meat. Cut away fatty
edges that may curl, leaving
the lean intact.
Grease has built up on oven
surfaces.
Regular cleaning is necessary
when broiling frequently.
NE59M6850SS_AA_DG68-00883A-00_EN+MES+CFR.indb 52 2/10/2017 4:37:46 PM
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