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English 51
Troubleshooting
Problem Possible cause Solution
The surface
unit frequently
cycles on and
off.
The surface unit
stops glowing
when changed
to a lower
setting.
The element will cycle on and
off to maintain the power
setting.
This is normal operation, and
not a system failure. Use the
cooktop as usual.
Scratches or
abrasions on
the cooktop
surface.
The cooktop is being cleaned
improperly.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not use
chemical or corrosive agents.
These agents may damage the
surface of the product.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles (eg.
salt or sand) present between
the cookware and the surface
of the cooktop.
To avoid scratches, use the
recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Cookware has been slid across
the cooktop surface.
Problem Possible cause Solution
Brown streaks
or specks.
Boilovers have been cooked
onto the surface.
• Wait until the surface
cools down. Then, use a
scraper to remove those
impurities. Use the blade
scraper to remove soil.
• See the section on the
care and cleaning of the
glass cooktop on page 46.
Areas of
discoloration
with metallic
sheen.
Mineral deposits from water
and food have been left on the
surface of the cooktop.
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
"Cracking"
or "popping"
sound.
This is the sound of the metal
heating and cooling during
both the cooking and self-
cleaning functions.
This is normal operation, and
not a system failure. Use the
oven as usual.
NE59M6850SS_AA_DG68-00883A-00_EN+MES+CFR.indb 51 2/10/2017 4:37:46 PM
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