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50 TROUBLESHOOTING
Noises
Problem Possible Cause & Solution
Clicking Door lock sounds when the door locks or unlocks.
• Normal operation
Spraying or hissing Water spraying or circulating during the cycle
• Normal operation
Humming or
Gurgling
Drain pump is pumping water from the washer at times during a cycle.
• Normal operation
Water sloshing A liquid in the balance ring around the pulsator helps the basket spin smoothly.
• Normal operation
Water being added
after the washer has
already begun to
operate
The washer adapts to the load size and type to add more water to the cycle as needed.
• Normal operation
The wash load may be unbalanced. If the washer senses that the load is unbalanced, it
will stop and refill to redistribute the load.
• Normal operation
The washer may be diluting laundry additives to add to the wash load.
• Normal operation
Rattling and
clanking noise
Foreign objects, such as keys, coins, or safety pins may be in drum or pump.
• Stop the washer, check the drum and the drain filter for foreign objects.
• If noise continues after the washer is restarted, call for service.
Thumping sound Heavy wash loads may produce a thumping sound.
• This is normal, but if the sound continues, the washer is probably out of balance. Stop and
redistribute wash load.
Wash load may be out of balance.
• Pause the cycle and redistribute the load after the door unlocks.
Vibrating noise Packaging materials were not removed.
•See Unpacking and Removing Shipping Material in INSTALLATION.
Wash load may be unevenly distributed in the drum.
• Pause the cycle and redistribute the load after the door unlocks.
Not all leveling feet are resting firmly and evenly on the floor.
•See Leveling the Washer in INSTALLATION.
Floor is not rigid enough.
• Make sure that the floor is solid and does not flex. See Flooring in INSTALLATION.
Squeaking noise Packaging materials were not removed.
•See Unpacking and Removing shipping Material in INSTALLATION.
Banging noise when
the washer is filling
with water. (Water
hammer)
Plumbing in the home moves or flexes when the water valves in the washer shut off.
• Water hammer is not caused by a defect in the washer. Install water hammer arrestors
(purchased separately at hardware or home improvement store) between the fill hose and
the washer for best results.
Household water supply pressure is very high.
• Adjust household water supply regulator to a lower pressure or contact a plumber.
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