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-17-
Trouble Shooting Guide
Display is Flashing “E5”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
The stove automatically ashes "E5" when
turned on
The T-stat sensor has come unplugged form the control board.
Check to see if the sensor is unplugged. If the sensor is not
unplugged then the sensor is damaged or has a short. If the sensor
is damaged or has a short it will need to be replaced.
The Proof of Fire (POF) thermodisc has
came unplugged
Check the (POF) thermodisc to see if the wires are connected
properly.
The Proof of Fire (POF) thermodisc has
malfunctioned.
Temporarily bypass the POF thermodisc by disconnecting the two
wires and connecting them with a short piece of wire. Then plug
the stove back up. If the stove comes on and works, you need to
replace the POF thermodisc. This is for testing only. DO NOT LEAVE
THE THERMODISC BYPASSED. Your blowers will never shut off and
if the re went out the auger will continue to feed pellets until the
hopper is empty if you leave the POF thermodisc bypassed.
The hopper is out of Pellets. Rell the hopper.
The hopper safety switch has failed or
hopper is open.
When operating the unit, be sure the hopper lid is closed so that
the hopper safety switch will activate. Check the wires leading
from the hopper safety switch to the control panel and auger
motor for secure connections. Use a continuity tester to test the
hopper safety switch; replace if necessary.
The auger shaft is jammed.
Start by emptying the hopper. Then remove the auger motor by
removing the auger pin. Remove the auger shaft inspection plate
in the hopper so that you can see the auger shaft. Gently lift the
auger shaft straight up so that the end of the auger shaft comes
up out of the bottom auger bushing. Next, remove the two nuts
that hold the top auger biscuit in. Then rotate the bottom end of
the auger shaft up towards you until you can lift the shaft out of
the stove. After you have removed the shaft, inspect it for bent
ights, burrs, or broken welds. Remove any foreign material that
might have caused the jam. Also, check the auger tube for signs
of damage such as burrs, rough spots, or grooves cut into the
metal that could have caused a jam.
The auger motor has failed.
Remove the auger motor from the auger shaft and try to run the
unit. If the motor will turn the shaft is jammed on something. If the
motor will not turn, the motor is bad.
Stove Feeds Pellets, But Will Not Ignite
Possible Causes Possible Remedies: (Unplug stove rst when possible)
Air damper open too far for ignition.
Push the air damper in closer to the side of the stove for startup.
In some situations it may be necessary to have the damper
completely closed for ignition to take place. After there is a ame,
the damper can then be adjusted for the desired feed setting.
Blockage in igniter tube or inlet for igniter
tube.
Find the igniter housing on the backside of the rewall. The air
intake hole is a small hole located on bottom side of the housing.
Make sure it is clear. Also, look from the front of the stove to make
sure there is not any debris around the igniter element inside of the
igniter housing.
The burnpot is not pushed completely to
the rear of the rebox.
Make sure that the air intake collar on the burnpot is touching the
rear wall of the rebox.
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