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22 (877) 427-3290
Troubleshooting
The
refrigerator makes unusual noises.
The following noises are normal:
Whirring when the fans are operating. When the
refrigerator is initially turned on, the fan operates
at a higher speed until it reaches the set
temperatures.
Rattling during the flow of refrigerant or water
Clattering when ice is dropped from the ice maker
into the stainless steel pan.
Buzzing when the water valve opens to fill the ice
maker.
The refrigerator will not operate.
Confirm the power switch is on. The power switch is
located behind the top grille.
Confirm the circuit breaker and electrical power to the
refrigerator are on.
The lights are not working.
Verify the doors are closed. If the doors were left
open, the lights turn off after ten minutes to eliminate
excess heat.
The refrigerator seems to run too much or the
temperature is too warm.
If a large amount of food was added, the doors were
opened frequently, or the doors were left open, the
compressors and fans will run to maintain the set
temperatures.
Verify the doors are closed or closing properly.
Confirm there are no tears in the gaskets. If there are
tears in the gaskets, call customer service at
(877) 427-3290 to schedule a service call.
Confirm whether the room temperature is hotter than
normal. Increased ambient temperatures may cause
compressors to run longer.
There is condensation, frost, or ice on the inside of the
refrigerator and/or freezer.
Verify the doors are closed.
Confirm there are no tears in the gaskets. If there are
tears in the gaskets, call customer service at
(877) 427-3290 to schedule a service call.
The
ice maker is not making ice.
Confirm the ice maker setting on the electronic control
is on and the bale arm on the ice maker is in the
lowest position.
Replace the water filter.
Confirm the ice maker has been on for at least 24
hours.
Verify the freezer temperature is 0°F.
Confirm the water to the refrigerator is turned on.
Confirm an ice cube is not stuck in the ice maker.
When ice cubes are ejected from the ice maker, a
cube may get stuck.
Confirm there are no kinks in the household water
line.
The ice is sticking together in the ice bin.
It is normal for ice to stick together if it has not been
used frequently. Empty the ice bin.
The ice has a bad taste and/or odor.
Throw away the ice if it has not been used in a long
time.
Clean the freezer compartment.
Verify the water filter has been replaced and installed
correctly.
The refrigerator has an odor.
Replace the air filter.
Confirm food is adequately covered as uncovered
food could create odors.
Clean the refrigerator thoroughly.
If assistance is still required, please call customer service
at (877) 427-3290.
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