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28
Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
P
roblem Solution
Oven control panel beeps and
displays error codes
• Oven control has detected a fault or error condition. Press STOP to clear the error code.
• Oven control has detected a fault or error condition. When this occurs an E or F will show in the
display. Turn both oven selectors to the OFF position.
• Try bake or broil function again.
•
If the F or E code error repeats, turn off power to appliance, wait 5 minutes and then repower
appliance. Set clock with correct time of day. Try bake or broil function again. If fault recurs,
turn both selectors to OFF and call for service.
Poor baking results • Many factors affect baking results.
•
Use proper oven rack position.
• Center food in the oven and space pans to allow air to circulate. Preheat oven to the set
temperature before placing food in the oven.
• If you feel the oven is too hot or cool, see “Adjusting the Oven Temperature” on page 20.
AccelaHeat performs poorly •
AccelaHeat not used correctly. This cooking function is intended for convenience, precooked,
and other specific foods. See “AccelaHeat” on page 12 and follow best practices.
Appliance is not level. • Be sure floor is level, strong and stable enough to adequately support oven. If floor is sagging or
sloping, contact a carpenter to correct the situation.
•
Kitchen cabinet alignment may make oven appear not level. Be sure cabinets are square and
have sufficient room for appliance clearance.
Cannot move appliance easily. • Cabinets not square or are built in too tight to allow clearance for appliance.
• Contact builder or installer to make appliance accessible.
Appliance does not operate. •
Make sure power cord is plugged properly into outlet. If electricity to home is working, check
fuse box or breaker. Call your local electric company for service outage information.
• Service wiring is not complete. Call 1-844-553-6667 for service (see back cover).
Flames inside oven or smoking
from oven vent.
• Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe up
excessive spills before starting oven.
•
If flames or excessive smoke are present see “Using the Broil Feature” on page 16.
Self Clean does not work • Oven control not set properly. Make sure the oven door is closed.
Oven does not operate. • The time of day is not set. The oven clock must first be set in order to operate the oven. See
“Setting the Clock”
on page 10.
• Be sure oven controls are set properly. See “OVEN MODE SETTINGS” beginning on page 9 and
review instructions for the desired cooking function in this manual.
Soil not completely removed
after Self Clean
• Excessive spills on oven bottom. Clean before starting Self Clean.
• Failure to clean soil from the oven frame, the door liner outside the gasket, and the small area
at the front center of the oven bottom. These areas are not in the self cleaning area, but get hot
enough to burn on residue. Clean these areas before starting the self cleaning cycle. Burned-on
residue can be cleaned with a stiff nylon brush and water or a nylon scrubber. Be careful not to
damage the oven gasket.
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