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29
TROUBLESHOOTING
Ice quality problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Odor, grey
color, or off
taste in the ice.
Mineral scale build up. If there is scale build up on the
evaporator, the ice maker needs to be
cleaned. See ‘Cleaning the ice maker’.
High mineral content level
in the water supply.
Install a water filter, or replace the
current filter.
Contamination from food
and drinks being stored.
The ice maker is not designed for storage
of food and drinks. Remove all food and
drinks from the ice bin.
Clumps of ice. Ice melting and refreezing. Use ice frequently to ensure the ice
maker is producing fresh ice.
If clumps are found break them up using
the ice scoop, or discard them.
Ice cubes
are too big,
too small, or
hollow.
Slab of ice caught
between the evaporator
plate and grid cutter.
Ensure the ice maker is level, then run
a cleaning cycle. See ‘Cleaning the ice
maker’.
Distributor tube restricted. Check the water line to the ice maker
to make sure there are no restrictions
or kinks in the line. Check all filters to
make sure they are not restricted. Check
that the water flows evenly out of the
distributor tube, if not, clean the ice
maker. See ‘Cleaning the ice maker’.
Plumbing problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Ice maker not
draining.
Drain lines or vents
restricted.
Check that the drain and vent lines are
free of kinks and restrictions.
Ice bin drain blocked. Check that foreign material is not
blocking the ice bin drain located at the
right rear corner of the ice bin.
Drain pump is not level. Check to make sure the drain pump is
level.
Drain hose not aligned. Move the ice maker to align the drain
hose over the drain.
Note: if there are plumbing issues outside of the ice maker, they cannot be repaired by
the service technician. A qualified plumber will have to be called.
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