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27
TROUBLESHOOTING
If there is a problem with your appliance, please check the following points before
contacting your local DCS by Fisher & Paykel trained and supported service technician
or the Customer Care Center.
Product parts can be purchased through DCS by Fisher & Paykel Customer Care Center
or online at www.dcsappliances.com.
Ice maker operation
PROBLEM POSSIBLE CAUSES WHAT TO DO
Appliance does
not operate.
No electricity at power
outlet.
Check that the plug is correctly connected
and power switched on at outlet.
Ice maker is not powered
on.
Check the switch is set to the ‘On’
position.
Blown fuse or tripped
circuit breaker.
Check house fuse and circuit breaker.
Room temperature too
cool.
The minimum room temperature is
55°F (13°C). The bin thermistor may be
sensing the room temperature is too low
and shut off before the bin is full of ice.
If the room temperature remains low the
ice maker may not restart.
Drain pump reservoir full. If a large amount of water was added to
the ice maker then you should wait a few
minutes for the drain pump to dispose
of it. If there is still water in the ice bin
check the drain pump vent line and drain
line for obstructions or kinking.
Unfamiliar
noises.
Sound of running water. This is normal and will occur as water is
added once every ice making cycle.
Water is not getting to the
ice maker.
Ensure the water is properly connected
and that the drain plug is fully seated in
the water reservoir.
Slab of ice caught
between the evaporator
plate and grid cutter.
Ensure the ice maker is level, then run
a cleaning cycle. See ‘Cleaning the ice
maker’.
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