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Problem Cause Solution
Machines with classic milk
frother: the milk frother is
assembled incorrectly.
Make sure that the classic milk
frother is proplerly assembled (see
'Assembling the classic milk frother
(specific types only)').
The type of milk used is not
suitable for frothing.
Different types of milk result in
different amounts of froth and
different froth qualities. We have
tested the following milk types which
proved to deliver a good milk froth
result: semi-skimmed or full-fat
cow's milk and lactose-free milk.
Milk is leaking from
the bottom of the
LatteGo milk
container.
The frame and the milk
container are not assembled
properly.
First insert the top of the milk
container under the hook at the top
of the frame. Then press home the
bottom part of the milk container.
You hear a click when it locks into
place.
The milk container and/or
frame of LatteGo are dirty.
Disassemble LatteGo and rinse both
parts under the tap or clean them in
the dishwasher.
The machine seems to
be leaking.
The machine uses water to
rinse the internal circuit and
brew group. This water flows
through the internal system
directly into the drip tray. This
is normal.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator
pops up through the drip tray cover.
Tip: Place a cup under the
dispensing spout to collect rinsing
water and reduce the amount of
water in the drip tray.
The drip tray is too full and
has overflowed which makes
it look like the machine is
leaking.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator
pops up through the drip tray cover.
The water tank is not fully
inserted, some water is
leaking out of the water tank
and air is drawn into the
machine.
Make sure the water tank is in the
correct position: remove it and insert
it again pushing it as far as possible.
The brew group is
dirty/clogged.
Rinse the brew group.
The machine is not placed on
a horizontal surface.
Place the machine on a horizontal
surface so that the drip tray does not
overflow and the 'drip tray full'
indicator works properly.
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English
English
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