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Problem Cause Solution
Coffee does not come
out or coffee comes
out slowly.
The AquaClean water filter
was not prepared properly
for installation.
Remove the AquaClean filter and
dispense some hot water. If this
works, the AquaClean filter was not
installed properly. Reinstall and
activate the AquaClean filter and
follow all steps in chapter
'AquaClean water filter'.
After a long period of non-use, you
need to prepare the AquaClean
water filter for use again and
dispense 2-3 cups of hot water.
The AquaClean water filter is
clogged.
Replace the AquaClean water filter
every 3 months. A filter that is older
than 3 months can become clogged.
The grinder is set to a too fine
setting.
Set the grinder to a coarser (higher)
setting. Note that this will impact the
coffee taste.
The brew group is dirty. Remove the brew group and rinse it
under the tap (see 'Cleaning the
brew group under the tap').
The coffee dispensing spout
is dirty.
Clean the coffee dispensing spout
and its holes with a pipe cleaner or
needle.
The pre-ground coffee
compartment is clogged
Switch off the machine and remove
the brew group. Open the lid of the
pre-ground coffee compartment and
insert the spoon handle into it. Move
the handle up and down until the
clogged ground coffee falls down
(Fig. 34).
The machine circuit is
blocked by limescale.
Descale the machine with Philips
descaler. Always descale when the
machine prompts you.
The milk does not
froth.
Machines with LatteGo:
LatteGo is assembled
incorrectly.
Make sure that the milk container is
properly assembled to the frame of
LatteGo ('click') (see 'Assembling
LatteGo (specific types only)').
Machines with LatteGo: the
milk container and/or frame
of LatteGo are dirty.
Disassemble LatteGo and rinse both
parts under the tap or clean them in
the dishwasher.
26
English
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