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Customer support for repairs
If your computer needs to be repaired or to have parts replaced, you have two choices:
● Many parts are considered consumer replaceable. This is the fastest method of repair, because many
times HP can send the part directly to your home or business in a few days. (This option may not be
available in all countries or regions.)
● If a repair is necessary, HP support will make arrangements to repair your computer.
These services are covered during the warranty period.
There are some limitations and exclusions to the warranty (as well as some important details), which are
described in the HP Worldwide Limited Warranty and Technical Support guide.
Before upgrading your hardware
If you intend to upgrade any of your hardware, do it only after you set up your new computer. For instructions
on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your
computer on page 3. If you have any problems setting up your system and turning it on, immediately contact
HP support using the procedures given earlier in this chapter. This must be done rst before attempting to
upgrade your system.
By breaking the security seal on the back of the computer, you conrm that the computer was working
properly before you attempted to upgrade your system. After the security seal has been broken, your
computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the HP
Worldwide Limited Warranty and Technical Support.
Customer support for repairs 47
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