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Software troubleshooting
Table 8-8 Software symptoms and solutions
Symptom Possible solution
To resolve general
software problems,
try these methods:
● Turn the computer o completely, and then turn it on again.
● Update the drivers. See “Updating device drivers” in this table.
● Restore your computer to a conguration that was in use before the software was installed. See "Microsoft System
Restore" in this table.
● Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation” in this
table.
● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases
all the data les that you have created. See Backing up, restoring, and recovering on page 37.
Software programs
are slow to respond
● Close unnecessary software programs.
● Run virus scans and other system tools when the computer is not in use.
Stop startup applications (such as messaging software and multimedia applications) from loading.
1. Type msconfig in the taskbar search box, and then select System Conguration.
NOTE: If you are prompted for an administrator password or conrmation, type the password or provide
conrmation.
2. From the General tab, select Selective startup.
3. Select the Startup tab, and then select Open Task Manager.
4. Select the startup items that you want to prevent from loading, and then select Apply.
NOTE: If you are unsure about an item, do not disable it.
5. If prompted, select Restart to restart the computer.
NOTE: To enable a program to load at startup, restart the computer and reverse these steps.
Disable nonessential graphics capabilities.
1. Type file explorer in the taskbar search box, and then select File Explorer.
2. Right-click This PC, and then select Properties.
3. Select Advanced system settings.
NOTE: If you are prompted for an administrator password or conrmation, type the password or provide
conrmation.
4. From the Advanced tab under Performance, select Settings.
5. From the Visual Eects tab, select Adjust for best performance, and then select OK.
Updating device
drivers
Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not
solve your problem.
1. Type device manager in the taskbar search box, and then select Device Manager.
2. Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM
drives).
3. Double-click the specic item (for example, HP DVD Writer 640b).
4. Select the Driver tab.
5. To update a driver, select Update Driver, and then follow the on-screen instructions.
– or –
30 Chapter 8 Troubleshooting
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