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14
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
please visit the “Troubleshooting” section at https://www.whirlpool.com/owners for Troubleshooting help. In Canada, visit
https://www.whirlpool.ca/owners. You can also reach us by phone or mail using the information below:
USA: 1-866-698-2538
Canada: 1-800-807-6777
Whirlpool Customer Service
553 Benson Road
Benton Harbor, MI 49022
If you experience Recommended Solutions
Microwave oven will
not operate
Check the following:
■ Household fuse or circuit breaker: If a household fuse has blown or a circuit breaker has tripped,
replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■ Magnetron: Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water
does not heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
■ Door: Firmly close door. On some models, if a packaging spacer is attached to inside of the door,
remove it, then rmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more
without the microwave oven being started. This occurs to avoid unintended starting of the microwave
oven. Open and close the door, then start the cycle.
■ Control: Make sure control is set properly. Make sure Control Lock is off. Make sure Demo mode (on
some models) is off.
Arcing in the
microwave oven
Check the following:
■ Soil buildup: Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where
the door touches the frame can cause arcing. See “General Cleaning” in the “Microwave Oven Care”
section.
Turntable alternates
rotation directions
■ This is normal and depends on motor rotation at the beginning of the cycle.
Display shows
messages
■ “:” means there has been a power failure. Reset the clock.
■ A letter followed by a number is an error indicator. Call for assistance.
Radio, TV, or cordless
phone interference
Check the following:
■ Proximity: Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
■ Soil: Make sure the microwave oven door and sealing surfaces are clean.
■ Frequency: Some 2.4 GHz based cordless phones and home wireless networks may experience static
or noise while microwave oven is on. Use a corded phone, a different frequency cordless phone, or
avoid using these items during microwave oven operation.
Moisture in the
microwave cavity and/
or on the exterior glass
Check the following:
■ During microwave cycles that release signicant moisture from the item being cooked (i.e. potatoes), it is
normal to see and feel moisture in the microwave cavity and/or on the exterior glass as this moisture is
vented from the unit. This moisture should not impact any surrounding surface. Wipe away with towel.
ACCESSORIES/REPLACEMENT PARTS
For accessories in the U.S.A., you can visit our website at www.whirlpool.com or call us at 1-866-698-2538. In Canada, visit
https://www.whirlpool.ca/owner or call us at 1-800-807-6777.
Cleaning Supplies
■ Affresh
®
Stainless Steel Cleaning Mousse
■ Affresh
®
Stainless Steel Cleaning Brightener
■ Affresh
®
Stainless Steel Cleaning Wipes
■ Affresh
®
Stainless Steel Cleaning Spray
Replacement Parts
■ Replacement Cavity Light
(Order Part No: W10709921)
■ Turntable glass tray
(Order Part No: W11443145)
■ Turntable hub
(Order Part No: W11452278)
■ Turntable support
(Order Part No: W11443144)
■ Standard Frame without cut-out
(Order Part No: W11451304)
■ Standard Frame with cut-out
(Order Part No: W11451313)
■ Slim Frame without cut-out
(Order Part No: W11451308)
■ Slim Frame with cut-out
(Order Part No: W11451314)
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