User manual Electric Fireplace




WARNING: Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from front, sides and rear of the heater.

Planning Installation
Before you begin assembly, locate the instructions and hardware. Compare all parts with the Hardware Included and Package Contents lists. Be sure you have all the parts and can identify them. A helping hand is always good. Assemble your fireplace with an adult assistant if possible. Some pieces are heavy and will need to be held by a helper. Assembly time will take approximately 5-20 minutes.
Before assembly, use scissors to unwrap the parts from the packaging. Do not use a box cutter or exacto-knife, as you may cut into the heater pieces inside the box and damage the finish. Check for the hardware bag located inside the packaging, taped to the top of the box. Do not discard any pieces. Use an appropriate screwdriver to insert and tighten all screws.
CAUTION: This carton includes a GLASS panel! Always use extreme caution when handling glass. Failure to do so could result in personal injury or property damage.
Electrical Connection
WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock, and injury to persons.
WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a qualified service technician to inspect the fireplace and replace any part of the electrical system which has been under water.
A 15 Amp, 120 Volt, 60 Hz circuit with a properly grounded outlet is required to operate this appliance. Preferably, the appliance will be on a dedicated circuit, as other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow when the fireplace is in operation. The unit comes standard with a 6 ft (1.8 m) long 3-wire cord, exiting out the back of the fireplace. Plan the installation to avoid the use of an extension cord. If an extension cord must be used, it must be a minimum No. 14 AWG, 3-wire with grounding type plug and connector, and must be rated not less than 1875 watts. The extension cord shall not be more than 20 ft (6 m) in length.
Grounding Instructions
This heater is for use with 120 volts. The cord has a plug as shown at (A) in Figure 1. An adapter as shown at (C) is available for connecting three-blade grounding-type plugs to two-slot receptacles. The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
NOTE: Adapters are NOT for use in Canada.

This Class (B) device complies with Part 15 of the FCC Rules and Canadian ICES-003. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. There is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one ore more of the following measures:
This remote control requires 1 Lithium Coin Cell Battery (size CR2025), which is included.
CAUTION: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
WARNING: DO NOT mix old and new batteries.
DO NOT use re chargeable silver oxide cell batteries with remote control unit.
DO NOT mix alkaline, standard (Carbon-Zinc), or rechargeable (Nickel-Cadmium) batteries.
DO NOT dispose of batteries in fire. Improper disposal may cause batteries to leak or explode.
Tools Required (not included)



Hardware Included
NOTE: Hardware shown not actual size.


1. Choose a solid wall. Position the mounting bracket (C) where the electric firebox (A) is to be installed on the wall, and ensure that the mounting bracket (C) is level.
Use a pen to mark the 4 mounting holes on the wall at the desired mounting location, using the mounting bracket (C) as a template.

2. Insert the 4 self-drilling wall anchors (CC) into the wall where previously marked. If installing the mounting bracket (C) to a wall stud, there is no need to drill the holes in the wood and no need for the plastic wall anchors (CC). It is recommended to install the mounting bracket to at least one stud.

3. Secure the mounting bracket (C) to the wall using 4 large screws (BB).

4. Hang the electric firebox (A) on the mounting bracket (C).


1. Attach the left bracket (G) to the feet Left base (F) using 3 large screws (DD).

2. Attach the Right bracket (D) to the feet Right base (E) using 3 large screws (DD).

3. Use a screwdriver to secure the mounting firebox (A) to the left and right table top stand with 4 small screws (AA).

Read All Instructions Before Use
Check that the heater outlet grill is not covered or obstructed in anyway, and make sure the power to the unit is switched on.
NOTE: This unit comes equipped with a switch on the top panel which disables the heater (See Figure 2). To enable the heater, please ensure the switch is in the "On" mode. The heater will function using the remote control or control panel on the front of the unit.

Using the Manual and Remote Controls
On the top-right side of the electric fireplace (A) is the control panel. The buttons on the front of the electric fireplace (A) and the remote control (B) function in the same way. The remote control has an effective range of up to 13 ft.
1. Power Button
2. Flame Control Button
3. Heater Control Button
4. Timer Control Button
5. Digital Display Panel

Check that the heater outlet grill is not covered or obstructed in any way, and make sure the power to the unit is switched on. The fireplace can be accessed in two ways: Using the touchpad control panel, or using the multifunction remote control unit.
Press the appropriate button to operate your fireplace:
Using the Power Button

• The main power button (1) is located on the control panel on the front of the electric fireplace.
• Pressing the power button (1) once turns the power on.
• Pressing the power button (1) again will turn the power off.
• If you find that none of the other buttons appear to work, check to make sure that the main power (1) is turned on.

Using the Flame Control Button

• Press the flame control button (2) to turn on the ember bed and flame effect.
• Pressing the flame control button (2) once turns flames on and lights the ember bed.
• Pressing the flame control button (2) again will cycle through different colors of the ember bed. The color rotation mode will cycle through different color settings continuously. Reference the table for more detailed information.

Using the Heater Control Button

This button controls the heater ON/OFF. When the temperature unit is set as “F” or “C”, the temperature scope is as shown in the table. To display the temperature setting in either Fahrenheit or Celsius, press the heat button (3) of control panel once, then press and hold the heater button (3) of control panel for 10 seconds. The display will switch between Fahrenheit or Celsius.

Using the Timer Control Button

Pressing the timer control button (4) will set the timer. This interval period is shown in the display (5) on the control panel on the front of the electric fireplace. The set intervals are as listed in the table.
NOTE: If this product experiences exceptionally high temperature, it may automatically stop heating. If this occurs the product should be unplugged or isolated from the main supply for a period of 5 minutes before the power is then resupplied.

Heater Locking Function

To turn off heat mode, press and hold the power button for 10 seconds to enter heat lock out mode. Flame lights will flash 6 times to signal the heat function is turned off and locked out. To turn on heat mode, press and hold the power button for 10 seconds. The flame lights will flash 6 times and the heat function will be restored. When the heat button is pressed in lock out mode, the ember bed will flash 6 times until the heating mode is turned on.
IMPORTANT: Always unplug the power cord before cleaning the unit. Allow the unit to cool before cleaning it.

CAUTION: Do not mix old and new batteries. Do not mix alkaline, standard (carbon-zinc), or rechargeable (ni-cad, ni-mh, etc) batteries.

Disposal of Used Batteries
The battery may contain hazardous substances which could endanger the environment and human health. This symbol marked on the battery and/ or packaging indicates that used battery shall not be treated as municipal waste. Batteries should be disposed of at an appropriate collection point for recycling. By ensuring the used batteries are disposed of correctly, you will help prevent potential negative consequences for the environment and human health. The recycling of materials will help to conserve natural resources. For more information about the recycling of used batteries, please contact your local municipality waste disposal service.

WARNING: Disconnect power before servicing.
For replacement parts, please call customer service at 1-877-447-4768, 8:00 a.m. – 4:30 p.m. CST, Monday – Friday


If you have any questions regarding the product, please call customer service at 1-877-447-4768, 8:00 a.m. – 4:30 p.m. CST, Monday – Friday.
PROBLEM | POSSIBLE CAUSE | CORRECTIVE ACTION |
| Fireplace does not operate. | 1. The fireplace is not plugged in. 2. A circuit breaker is tripped or a fuse blown. 3. Defective ON/OFF switch. 4. Loose wiring. | 1. Make sure the fireplace is plugged in to a standard 120V outlet. 2. Check additional appliances on the circuit; ideally the fireplace should be on a dedicated 15 Amp circuit. 3. Call customer service. 4. Call customer service. |
| Power light is ON but the flame effect is not visible. | 1. Incorrect operation. 2. LED strip is not functioning. 3. Loose wiring. | 1. Refer to operating instructions. 2. Call customer service. 3. Call customer service. |
| Heater is not operating. | 1. Incorrect operation. 2. Defective heater switch. 3. Defective heater assembly. 4. Loose wiring. 5. Dirty or clogged vents. | 1. Refer to operating instructions. 2. Call customer service. 3. Call customer service. 4. Call customer service. 5. Unplug the unit. Clear vent area of dust and debris. Wait ten minutes, plug the unit in again and turn on the heater. |
| Display shows "E1". | . 1. NTC is Defective. | 1. Call customer service. |
| Excessive noise when the heater is operating. | 1. Defective fan. 2. Defective heater assembly. 3. Dirt/dust on fan. | 1. Call customer service. 2. Call customer service. 3. Refer to maintenance section. |
Please read and understand this entire manual before attempting to assemble, operate or install the product.
CAUTION: Operate only on supplied stand or mount to wall. Do Not install heater less than 60 cm/23.6 in from the floor.
WARNING: This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from front, sides and rear of the heater.
CAUTION: When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons.
CAUTION: To prevent a possible fire, do not block heater air intakes or the exhaust in any manner. Do not operate the heater on soft surfaces, like a bed, where openings may become blocked.
CAUTION: Do not insert or allow foreign objects to enter any ventilation or exhaust openings, as this may cause an electric shock or fire, or damage to the heater.
CAUTION: Extreme caution is necessary when any heater is used by or near children or invalids, and whenever the heater is left operating and unattended.
IMPORTANT: SAVE THESE INSTRUCTIONS.
WARNING: This Product can expose you to chemicals including Diisononyl phthalate (DINP) which is known to the State of California to cause cancer and Di-isodecyl phthalates (DIDP) which is known to the State of California to cause birth defects or other reproductive harm.