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English 43
Troubleshooting
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code Meaning Action
C-d1 Door lock malfunctions
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect. If the problem
is not fixed, please contact a
service centre.
C-20
Sensor malfunctionsC-21
C-22
C-F1
Only occurs during EEPROM Read/
Write
C-F0
If there is no communication
between the main PCB and sub PCB
C-F2
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect. If the problem
is not fixed, please contact a
service centre.
C-d0
Button problem
Occurs when a button is pressed and
held for a period of time.
Clean the buttons and make
sure there is no water on/
around them. Turn off the
oven and try again. If the
problem continues, contact a
local Samsung service centre.
Code Meaning Action
-dC-
If the divider is removed during
cooking in Dual cook mode.
If the divider is inserted during
cooking in Single cook mode.
The divider must not be
removed during cooking in
Dual cook mode.
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect.
If the problem is not fixed,
please contact a service
centre.
S-01
Safety shutoff
Oven has continued operating at a
set temperature for an extended time.
• Under 105 °C - 16 hours
• From 105 °C to 240 °C - 8 hours
• From 245 °C to Max - 4 hours
This is not system failure.
Turn off the oven and remove
food. Thenm try again
normally.
NV75K5571RS_EU_DG68-00738A-01_EN.indd 43 2016-12-12 6:29:08
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