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Frequently Asked Questions
The drum door cannot be opened
Problem Possible cause and solution
The door cannot be
pulled open during a
program.
The door is locked during a program.
Touch the Start/Stop sensor button.
Select Cancel Program or Add laundry in the display
using the sensor buttons.
The door will unlock and you will be able to pull it
open.
There is still water in the drum and the machine is
unable to drain.
Clean the drain filter and the drain pump as
described in “Opening the door in the event of a
blocked drain outlet and/or power cut”.
The water level in the drum is too high.
Cancel the program. The washing machine will
pump away the water.
Comfort Cooling
appears in the display
after a program has
been canceled.
To protect the user against scalding, the door cannot
be opened if the suds temperature is higher than
130°F (55°C).
Wait until the temperature in the drum has
decreased and the message has gone out in the
display.
The following appears
in the display:
Service Door release
fault F35
The door lock has jammed.
Contact the Service department.
67
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