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Frequently Asked Questions
A message appears in the display at the end of the program or
when the appliance is switched on
Message Possible cause and solution
Check filter + jets
The pumps are dirty.
Clean the pumps as described in “Problem solving
guide –Opening the door in the event of a blocked
drain outlet and/or power cut”.
Start a wash program again after cleaning.
The jet in the top of the door ring is blocked with fluff.
Remove the fluff with your finger. Do not use any
sharp or pointed tools to do this.
Start a wash program again after cleaning.
If the fault message appears again, contact the
Service department. The washing machine can still be
used but with reduced functionality.
Align the washing
machine
The smoothing process which the laundry undergoes
at the end of the program could not be carried out
properly.
Check whether the washing machine is aligned
correctly as described in “Installation and
connection – Leveling the machine”.
Check whether the maximum delivery height of
39“ (1m) has been exceeded.
If the fault message appears again, contact the
Service department. The washing machine can still be
used but with reduced functionality.
The message which appears at the end of the program or when the washing
machine is switched on must be confirmed with the OK sensor button.
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