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Frequently Asked Questions
Problems with TwinDos
Problem Possible cause and solution
No detergent was
dispensed.
Automatic dispensing is deactivated.
Before the next wash cycle, ensure that the
TwinDos sensor button is lit.
Detergent is not dispensed although the TwinDos
sensor button is lit.
Try again.
If detergent is still not dispensed, call the Service
department.
General problems with the washer
Problem Possible cause and solution
The washing machine is
emitting an odor.
The hygiene info was not observed. A wash program
using a temperature above 140°F (60°C) has not been
run for a long period of time.
In order to prevent bacteria and unpleasant odors
building up in the machine, run the Clean machine
program using Miele clean machine or universal
powder detergent.
The door and detergent dispenser drawer were
closed after washing.
Leave the door and the detergent dispenser
drawer slightly open to allow them to dry.
The washer shakes
during the spin cycle.
The four feet are not resting evenly on the floor.
Level the machine (see “Leveling the washer”).
The laundry has not
been spun properly and
the laundry is still wet.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Wash large and small items together in order to
achieve a more even load distribution.
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