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26
www.simpson.com.au
Malfunction Possible cause Solution
Too much detergent or unsuit-
able detergent (creates too
much foam) has been used.
Reduce the detergent
quantity or use another one.
Reduce the detergent
quantity or use another one.
Redistribute laundry manually in
the drum and start the spin
phase again. Refer to relevant
paragraph in “Positioning”
section.
Check whether there are any
leaks from one of the inlet
hose fittings. It is not always
easy to see this as the water
runs down the hose; check to
see if it is damp.
Check the water inlet hose
connection.
Too little detergent or unsuit-
able detergent has been used.
Increase the detergent
quantity or use another one.
The program is still running. Wait until the end of washing
cycle.
The transit bolts and packing
have not been removed.
Detergent over dose.
Machine unbalance.
Check the correct
installation of the appliance.
The support feet have not
been adjusted.
Check the correct levelling
of the appliance.
The laundry is not evenly
distributed in the drum.
Pause the machine and
redistribute laundry manually.
There is very little laundry in
the drum.
Load more laundry.
Unstable floors eg. wooden
floors.
Refer to relevant paragraph
in “Positioning” section.
There is water in the drum. Select “Drain & Spin” option
to empty out the water.
Stubborn stains have not been
treated prior to washing.
Use commercial products
to treat the stubborn stains.
The correct temperature was
not selected.
Check if you have selected
the correct temperature.
Excessive laundry load. Reduce load.
The drain hose is damaged. Please call Service Center.
There is water
on the floor:
Unsatisfactory
washing
results:
The door will
not open:
The machine
vibrates or is
noisy:
Cycle time
longer than
displayed:
In case of power failed, the
door cannot be open.
Please wait until the power
resume. But, if you really
need to open it, please call
Service Center.
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