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SUGGESTIONS FOR
OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The
Appointment
If you are having warranty work done,
be sure to bring the right papers with
you, as well as your warranty folder. All
work to be performed may not be
covered by the warranty. Discuss
additional charges with the service
manager. Keep a maintenance log of
your vehicle's service history, as this
can often provide a clue to the current
problem.
Prepare A List
Make a written list of your vehicle's
problems or the specific work you want
done. If you've had an accident or work
done that is not on your maintenance
log, let the service advisor know.
Be Reasonable With
Requests
If you list a number of items and you
must have your vehicle by the end of
the day, discuss the situation with the
service advisor and list the items in
order of priority. At many authorized
dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a
rental, it is advisable to make these
arrangements when you call for an
appointment.
IF YOU NEED
ASSISTANCE
The manufacturer and its authorized
dealer are vitally interested in your
satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an
authorized dealer. We strongly
recommend that you take the vehicle to
an authorized dealer. They know your
vehicle the best, and are most
concerned that you get prompt and
high quality service. The manufacturer's
authorized dealer have the facilities,
factory-trained technicians, special
tools, and the latest information to
ensure the vehicle is fixed correctly and
in a timely manner.
This is why you should always talk to an
authorized dealer service manager first.
Most matters can be resolved with this
process.
If for some reason you are still not
satisfied, talk to the general manager or
owner of the authorized dealer. They
want to know if you need assistance.
If an authorized dealer is unable to
resolve the concern, you may contact
the manufacturer's customer center.
Any communication to the
manufacturer's customer center should
include the following information:
Owner's name and address
Owner's telephone number (home
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FIAT Customer Center
P.O. Box 21–8004 Auburn Hills, MI
48321–8004
Phone:
1-888-242-6342
FIAT Canada Customer
Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma,
1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City:
1-800-505-1300
279
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