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Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings Support Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also
view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
Smart Hub reset functions.
● Start Picture Test
● Start Sound Test
● Signal Information
● TV Device Manager
● Start Smart Hub Connection Test
● Reset Smart Hub
The problem Try this!
Cannot select Signal
Information in Self
Diagnosis.
Verify that the current channel is a digital channel.
Signal Information is only available for digital channels.
• Settings Support Self Diagnosis Signal Information
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and deletes all information related to
Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub
applications.
• Settings Support Self Diagnosis Reset Smart Hub
Reset picture
Resets current picture settings to the default settings.
• Settings Picture Expert Settings Reset Picture
Reset sound
Resets current sound settings to the default settings.
• Settings Sound Expert Settings Reset Sound
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