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The problem Try this!
The TV smells of plastic. This smell is normal and will dissipate over time.
The settings are lost after
5 minutes or every time the
TV is turned off.
If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically
reset every 5 minutes.
Change Usage Mode to Home Mode.
• Settings General System Manager Usage Mode
The TV is tilted to the side. Remove the base stand from the TV and reassemble it.
The stand is wobbly or
crooked.
Make sure the indicator arrows on the stand and stand holder are properly aligned.
PIP is not available.
PIP is available only when an external device is connected with an HDMI or Component
cable.
Note that the function is unavailable when the Smart Hub is active.
A POP (TV’s internal banner
ad) appears on the screen.
Change Usage Mode to Home Mode.
• Settings General System Manager Usage Mode
The TV is making a popping
noise.
The expansion and contraction of the TV's outer casing may cause a popping noise.
This does not indicate a product malfunction.
The TV is safe to use.
The TV is making a
humming noise.
Your TV utilises high-speed switching circuits and high levels of electrical current.
Depending on the TV's brightness level, the TV may seem slightly noisier than a
conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding
performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an
exchange or refund.
The software update over
the Internet has failed.
Check the network connection status.
• Settings General Network Network Status
If the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version.
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