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Network Issues
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
Settings Support Self Diagnosis Start Smart Hub Connection Test Try Now Try Now
If the TV has trouble with network connection or TV services, check the Smart Hub connection status.
The problem Try this!
Wireless network
connection failed.
Unable to connect to a
wireless access point.
Make sure that no items that can generate electromagnetic interferences are placed
between the TV and the wireless/wired access point.
Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn
it on.
Enter the correct password if required.
If the wireless connection fails, connect the TV to the access point via a LAN cable.
If the TV can connect to the Internet normally via the wired connection, there might be a
problem with the access point. In this case, try using a different access point.
Wired network connection
failed.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access
point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Auto IP configuration failed.
Unable to connect to the
network.
Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access
point is turned on.
If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on.
Disconnect and then reconnect the power cable of the TV, or press and hold the power
button for 3 seconds.
Connected to a local
network, but not to the
Internet.
1. Check if the Internet LAN cable is connected to the access point's external LAN port.
2. Check the DNS setting in IP Settings.
– Settings General Network Network Status IP Settings
Network setup is
completed, but unable to
connect to the Internet.
If the problem persists, contact your Internet service provider.
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