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Owner’s Guide & Installation Instructions
71 / English
Troubleshooting
Problem Reason Solution
Laundry does
not smell like the
softener. (**)
Detergent is put in the wrong
compartment.
* If detergent is put in the
prewash compartment
when the prewash cycle is
not selected, the product
can take this detergent
during the rinsing or softener
step. Wash and clean the
dispenser with hot water. Put
the detergent in the correct
compartment.
Detergent might be mixed with
the softener.
* Do not mix the softener with
detergent. Wash and clean
the dispenser with hot water.
Softener might have been
released early.
* You may have added too
much softener beyond max
fill line.
* The detergent dispenser
might be problematic. Water
may be siphoned (pulling
the softener into the washer
early) during the fill or rinse
cycles.
* There might be problems
with the water inlet valves.
Detergent
residue in
the detergent
drawer. (**)
Detergent is put in a wet
drawer.
* Dry the detergent drawer
before putting in detergent.
Detergent has gotten damp. * Keep detergents closed in an
environment free of humidity
and do not expose them to
excessive temperatures.
Water pressure is low. * Check the water pressure.
The detergent in the main
wash compartment got wet
while taking in the prewash
water. Holes of the detergent
compartment are blocked.
* Check the holes and clean if
they are clogged.
There is a problem with the
detergent drawer valves.
* Call the Authorized Service
Agent.
Detergent might be mixed with
the softener.
* Do not mix the softener with
detergent. Wash and clean
the dispenser with hot water.
Regular drum cleaning is not
performed.
* Clean the drum regularly. For
this procedure, please see
"Cleaning the loading door
and the drum".
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