Loading ...
Loading ...
Loading ...
56 English
Troubleshooting
Troubleshooting
Others
Problem Possible cause Solution
The product is not
level.
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
Make sure the oor is level, strong,
and stable. If the oor sags or slopes,
contact a carpenter.
Check and level the range. (See the
Installation instructions.)
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Ensure that cabinets are square
and provide sufcient room for
installation.
Food does not bake
or roast properly in
the oven.
Wrong cooking mode is
selected.
See page 23.
The oven racks have not
been positioned properly
for the food being cooked.
See page 25.
The cookware has not
been positioned correctly
on the rack.
See page 26.
Oven thermostat needs
adjustment.
See page 44.
There is aluminum foil on
racks and/or oven bottom.
Remove the foil.
Food does not broil
properly in the
oven.
Oven controls not set
properly.
See page 27.
Oven door was not closed
during broiling.
See page 23.
The rack has not been
properly positioned.
See broiling guide on page 27.
Information codes
OVEN
Displayed
Code
Possible cause Solution
C-d0
This code occurs if the control
key is short for 1 minute.
Clean the buttons and make
sure there is no water on/
around them. Turn off the
oven and try again. If the
problem continues, contact a
local Samsung service center.
C-d1
This code occurs if the door lock
is mispositioned.
Turn both the mode and
temperature selector knobs
to OFF, and then restart the
oven. If the problem persists,
disconnect all power to the
oven for at least 30 seconds
and then reconnect the
power. If this does not solve
the problem, call for service.
C-F0
This code occurs if
communication between the
Main and Sub PBA is interrupted.
C-F2
This code occurs if
communication between the
Main and Touch is interrupted.
C-20
The oven sensor is open when
the oven is operating.
The oven sensor is short when
the oven is operating.
NY9900R_CHEF_NY36R9966PS_AA_DG68-01105B-00_EN+MES+CFR.indb 56 2019-02-06 1:26:40
Loading ...
Loading ...
Loading ...