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54 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
Very large or yellow
surface burner
ames.
Wrong orice is
assembled.
Check the burner orice size and
contact your installer if you have the
wrong orice (LP gas instead of natural
gas or natural gas instead of LP gas).
Surface burners
light but oven
burners do not light.
The Gas Pressure
Regulator shut off switch
is in the OFF position.
Call a qualied service technician.
Oven
Problem Possible cause Solution
The oven control
beeps and the
oven control
display shows an
information code.
There may be an issue
with your oven. See the
Information codes chart
on page 56.
Rotate both the mode and temperature
selector knobs to the OFF position
and restart the oven. If the problem
persists, disconnect all power to the
range for at least 30 seconds and then
reconnect the power. If this does not
solve the problem, call for service.
The oven will not
turn on.
The oven is not
completely plugged into
the electrical outlet.
Make sure the electrical plug is fully
inserted into a live, properly grounded
outlet.
A fuse in your home may
be blown or the circuit
breaker may have tripped.
Replace the fuse or reset the circuit
breaker.
Oven temperature
is too hot or cold.
The oven temperature
needs to be adjusted and
recalibrated.
See page 44.
Problem Possible cause Solution
Oven light (lamp)
will not turn on.
Loose or burned-out bulb. See page 52.
The switch button
operating the oven light
needs to be replaced.
Call for a qualied service technician.
Oven smokes
excessively during
broiling.
Meat or food not properly
prepared before broiling.
Cut away excess fat and/or fatty edges
that may curl.
Improperly positioned top
oven rack.
See the Broiling guide on page 27.
Greasy buildup on oven
surfaces.
Regular cleaning is necessary when
broiling frequently. See page 34.
Oven will not self-
clean.
The oven is too hot.
A warning beep sounds 3 times, and
"The oven is too hot for self cleaning."
message appears on the display. Let
the oven cool down, and then reset
the controls. The self-clean cycle will
not lock the oven door if the oven
temperature is too hot. The door
must lock before the self-clean cycle
can start. After you have run a self-
cleaning cycle, the oven will not let
you run another self-cleaning cycle for
two hours.
The self-cleaning oven
controls are not properly
set.
Reset the self-cleaning oven controls.
(See page 34.)
The door is open.
An alert beep sounds, and the "Please
close the door." message appears on
the display. Make sure that the door
is closed.
NY9900R_CHEF_NY36R9966PS_AA_DG68-01105B-00_EN+MES+CFR.indb 54 2019-02-06 1:26:40
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