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English 55
Troubleshooting
Problem Possible cause Solution
The oven will
not self-clean.
The oven temperature is
too high to start a self-clean
operation.
Allow the range to cool and
then reset the controls.
The oven controls have been
set incorrectly.
See the section on self-
cleaning on page 42.
A self-cleaning cycle cannot
be started if the oven lock
feature has been activated or
if a radiant surface element
is on.
Deactivate the oven lock
(see page 28). Make sure all
surface elements are turned
off.
Excessive
smoking during
a self-cleaning
cycle.
There is excessive soiling in
the oven.
Press OFF/CLEAR. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil
and then start the self-
cleaning cycle again.
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot. Allow the oven to cool.
The oven is not
clean after a
self-cleaning
cycle.
The oven controls were not
set correctly.
See the section on self-
cleaning on page 42.
The oven was heavily soiled. Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
Problem Possible cause Solution
Steam is
coming out of
the vent.
When using the convection
feature, it is normal to see
steam coming out of the oven
vent.
This is normal operation and
not a system failure.
Use the range as usual.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
A burning or
oily odor is
coming from
the vent.
This is normal in a new oven
and will disappear in time.
• To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
• See the section on self-
cleaning on page 42.
Strong odor. An odor coming from the
insulation around the inside
of the oven is normal for the
rst few times the oven is
used.
Operate the oven empty on
the bake setting at 400 °F for
1 hour.
Fan noise. A convection fan may
automatically turn on and off.
This is not a system failure
but normal operation.
Oven racks
are difcult to
slide.
The shiny, silver-colored
racks were cleaned in a self-
cleaning cycle.
Apply a small amount of
vegetable oil to a paper towel,
and then wipe the edges of
the oven racks with the paper
towel.
NE63T851_AA_DG68-01210A-00_EN.indd 55 2020-03-26 11:58:37
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