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54 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
The appliance
will not turn
on.
The appliance is not
completely plugged into the
electrical outlet or a fuse in
your home may be blown or
a circuit breaker may have
tripped.
Make sure the power cord is
plugged into a live, properly
grounded outlet. Check the
fuse and circuit breakers.
Incomplete service wiring. Call for service.
Power outage. Check to see if the house
lights will turn on. If
necessary, call your local
electric company for service.
The oven
smokes
excessively
during broiling.
The oven controls have not
been set properly.
Refer to the section on using
the broiler starting on page
34.
The meat has been placed too
close to the element.
Reposition the rack to provide
proper clearance between
the meat and the element.
Preheat the broil element for
searing.
The meat has not been
properly prepared.
Remove the excess fat from
the meat. Cut away fatty
edges that may curl, leaving
the lean intact.
Grease has built up on oven
surfaces.
Regular cleaning is necessary
when broiling frequently.
Problem Possible cause Solution
Food does not
bake or roast
properly.
The oven controls have not
been set correctly.
See the chapter on operating
the oven starting on page
28.
The oven rack has been
positioned incorrectly or is
not level.
See the section on using the
oven racks on page 31.
Incorrect cookware or
cookware of improper size is
being used.
The oven sensor needs to be
adjusted.
See the section on adjusting
the thermostat on page 39.
Food does not
broil properly.
The serving size may not be
appropriate.
Refer to the cooking guide for
serving sizes on page 35,
and then try again.
The rack has not been
properly positioned.
See the broiling
recommendation guide on
page 35.
The cookware is not suited for
broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
• Preheat the broil element
for 10 minutes.
• See the broiling
recommendation guide
on page 35.
The oven
temperature is
too hot or too
cold.
The oven sensor needs to be
adjusted.
See the section on adjusting
the thermostat on page 39.
NE63T851_AA_DG68-01210A-00_EN.indd 54 2020-03-26 11:58:37
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