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13
■ Does it appear to take longer than usual to cook food at a
certain power level or some power levels do not perform
as well as usual?
The cooktop regulates the temperature of the internal
components and automatically reduces the power of all the
elements in use without any visual or audible feedback. Allow
the cooktop to cool down for 30 minutes to resume normal
cooking performance. See the appropriate “Cooktop
Controls” section for your model. Element cycling is normal
for all power levels.
Cooktop element is warm but does not glow red
■ Is the control knob set to Simmer, Melt or a Low cooktop
setting?
If the control knob is set to Simmer, Melt or a Low cooktop
setting, the element glows red for just a few seconds over
large periods of time.
■ Is the Keep Warm™ element being used?
The Keep Warm™ element does not glow red. See “Keep
Warm™” in the “Automatic Cooking Functions” section.
A vapor is being emitted from the knobs of the cooktop
■ Is the cooktop in its first use(s)?
During the first use(s), a vapor may be seen exiting the holes
around the knobs of the cooktop. This behavior is normal and
should disappear after use.
Cooktop element is cycling on and off
■ Element cycling is normal for all power levels, as the elements
may cycle on and off to avoid overheating.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
In the U.S.A.
If the problem is not due to one of the items listed in the
“Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an
authorized service company. When calling, please know the
purchase date and the complete model and serial number of your
appliance. Be sure to retain proof of purchase to verify warranty
status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Or call: 1-800-JENNAIR (1-800-536-6247)
U.S. customers using TTY for deaf, hearing impaired or speech
impaired, call: 1-800-688-2080.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Center.
Accessories
affresh
®
Cooktop Cleaner
(ceramic glass models)
Order Part Number W10355051B
Cooktop Protectant
(ceramic glass models)
Order Part Number 31463
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
affresh
®
Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number W10355016B
affresh
®
Stainless Steel Cleaning Wipes
(stainless steel models)
Order Part Number W10355049B
In Canada
If the problem is not due to one of the items listed in the
“Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-807-6777 to locate an authorized service
company. When calling, please know the purchase date and the
complete model and serial number of your appliance. Be sure to
retain proof of purchase to verify warranty status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, ON L5N 0B7
Web address: www.jennair.ca
Or call: 1-800-807-6777.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Centre.
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