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12
■ affresh
®
Cooktop Cleaner and clean damp paper towel:
Clean as soon as cooktop has cooled down. Rub creme into
surface with a damp paper towel or soft cloth. Continue
rubbing until white film disappears.
Heavy soil, dark streaks, specks and discoloration
■ affresh
®
Cooktop Cleaner or nonabrasive cleanser:
Rub product into soil with a damp paper towel or soft cloth.
Continue rubbing until white film disappears.
Burned-on soil
■ affresh
®
Cooktop Cleaner and Cooktop Scraper:
Rub creme into soil with damp paper towel. Hold scraper as
flat as possible on surface and scrape. Repeat for stubborn
spots. Polish entire cooktop with creme and paper towel.
Metal marks from aluminum and copper
■ affresh
®
Cooktop Cleaner:
Clean as soon as cooktop has cooled down. Rub creme into
surface with a damp paper towel or soft cloth. Continue
rubbing until white film disappears. The marks will not totally
disappear but after many cleanings become less noticeable.
Tiny scratches and abrasions
■ affresh
®
Cooktop Cleaner:
Rub creme into surface with a damp paper towel or soft
cloth. Continue rubbing until white film disappears. Scratches
and abrasions do not affect cooking performance and after
many cleanings become less noticeable.
Do not use steel wool, abrasive powder cleansers, chlorine
bleach, rust remover or ammonia because damage may occur.
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
■ Is the cooktop wired properly?
See the Installation Instructions for more information.
Cooktop will not operate
■ Is your cooktop really not operating?
Elements start and stop glowing when turned on because the
cooktop elements cycle on and off to reach the right
temperature. In low settings, such as Keep Warm™, the
elements do not glow but will still maintain the right
temperature. This is part of the normal operation of the
product.
■ On models with knob controls, is the control knob set
correctly?
Push in the knob before turning to a setting.
■ On models with touch-activated electronic controls, is
the “Control Lock” cooktop lockout set?
Press and hold “Control Lock” for 3 seconds
■ Has one or more burners stopped working during use?
Allow the cooktop to cool down for 30 minutes then turn the
burner on again. If the cooktop was beeping at the time the
burner stopped working, see “Cooktop is beeping” in this
section.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
■ Do cooktop surfaces become hot?
REMEMBER: When cooktop is in use, the entire cooktop
area may become hot.
Cooktop is beeping
■ Is the cooktop beeping once every 15 seconds?
If any key is pressed and held for longer than 15 seconds, the
cooktop will start beeping. Remove any objects left on the
control area, or wipe any debris from the control panel
surface. If the cooktop continues beeping for longer than
15 minutes, the control panel will lock, and the F1E0 code will
appear in the display. See “Cooktop is displaying F1E0 code”
in this section.
Cooktop is displaying F1E0 code
■ Is the cooktop locked and displaying F1E0 code?
Cooktop is displaying F1E0, indicating that one or more keys
are permanently pressed. Follow the steps below.
1. Make sure the cooktop controls are OFF.
2. Clean the cooktop touch control panel thoroughly. See
“General Cleaning” section.
3. Disconnect power or unplug the cooktop.
4. After 1 minute, reconnect power or plug in the cooktop.
5. If after 1 minute the cooktop displays F1E0 again, call for
service.
As a reminder, do not leave items on the controls. Lock the
controls when cleaning or when the cooktop is not in use.
Cooktop cooking results not what expected
■ Is the proper cookware being used?
See “Cookware” section.
■ Is the cooktop control set to the proper heat level?
See the appropriate “Cooktop Controls” section for your
model.
■ Is the cooktop level?
Level the cooktop. See the Installation Instructions.
F1E0 code
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