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Appendix 116
Message Possible causes Possible corrective measures
Hangs up or
freezes
Intermittent software/
hardware problem
Restarting the device
If your device freezes or hangs,
you may need to close apps or
turn off the device and turn it
on again.
Performing a boot-up
Press and hold the Power/
Lock key and the Volume
Down key for about 10
seconds to restart your device.
Resetting the device
If the methods above do not
solve your problem, perform a
factory data reset.
On the settings screen, tap
General
Reset Factory
data reset.
* Reset all settings for the
device and delete data.
Before performing the
factory data reset, remember
to make backup copies of all
important data stored in the
device.
* If you registered a Google
account to the device, you
must sign in to the same
Google account after
resetting the device.
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