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Appendix 115
Message Possible causes Possible corrective measures
Calls not
available
Dialing error New network not authorized.
New SIM card inserted. Check for new restrictions.
Device cannot
be turned on
Battery is not charged.
Charge battery. Check the
charging indicator on the
display.
Charging
error
Battery is not charged. Charge the battery.
Outside temperature is
too hot or cold.
Make sure to charge the
device in a moderate
temperature environment.
Contact problem
Check the charger and its
connection to the device.
No voltage
Plug the charger into a
different outlet.
Charger defective Replace the charger.
Wrong charger
Use only original LG
accessories.
Number not
allowed.
The Fixed dialing number
function is on.
Check the Settings menu and
turn the function off.
Files do not
open
Unsupported file format
Check the supported file
formats.
The screen
does not turn
on when I
receive a call.
Proximity sensor problem
If you use a protection tape
or case, make sure it has not
covered the area around the
proximity sensor. Make sure
that the area around the
proximity sensor is clean.
No sound Vibration mode
Check the settings status in
the sound menu to make sure
the device is not in vibration or
no interruptions mode.
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