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BEFORECALLINGFORSERVICE
To save you time and money, before making a service call, check the list
below for any problem you may feel you have with the performance of your
range. If the problem is something you cannot fix, use the Consumer Service
Numbers located at the back of this manual. When making any calls, have
the Model No., Serial No., Repair Parts List, Use and Care Manual, and the
Date of Purchase available.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Cooktop, oven, end No power to range. Check the circuit breaker
oven control will not or fuse. Make sure the
work. power cord isplugged in.
Tiny scratches or
abrasions on the
cooktop.
a. Use of incorrect e. Use only Cooktop
cleaning materials. Cleaning Creme®.
b. Coarse particles b. Make sure the cooktop
(salt, etc.) between surface and bottom of
cookware bottom and cookware are clean
cooking surface, before using.
c. Cookware with rough c. Use only smooth-
bottoms, bottomed cookware.
Metal markings
on the cooktop
surface (may appear
as scratches).
Sliding or scraping
metal utensils and
oookware across
cooktop surface.
Use recommended
cleaning procedure
to clean the cooktop
surface.
Areas of
discoloration
on the cooktop
surface.
Mineral deposits from
water or food.
Use recommended
cleaning procedure
to clean the cooktop
surface.
Dark streaks and
specks on the
cooktop surface.
a. Incorrect cleaning
materials.
b. Encrusted boilovers
or grease splatters.
a. Use only the Cooktop
Cleaning Creme ®on
the cooktop surface.
b. Use razor scraper and
follow the directions in
the cleaning section of
this manual.
Cooktop cooking
zones work, but
oven will not
turn on.
Oven controls set
incorrectly.
Check the baking and
broiling sections on
setting the oven control
correctly.
31
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