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global.BISSELL.com
15
Problem Possible Causes Remedies
Reduced
spray OR
no spray
Clean Water Tank may be empty Refill tank
Clean Water Tank may not be seated completely Turn power OFF / Remove and reseat tank
System isn’t completely primed Hold trigger for 10 to 15 seconds
Brush Roll Window is not latched in place Turn power OFF / Unplug machine and re-install Brush
Roll Window
Not holding trigger to spray solution Hold Spray Solution Trigger continuously while using
the machine
Spray tips on foot clogged Use a pin to clean the spray tips located underneath the
Brush Roll Window
Loss of
suction
power
Tanks may not be seated properly Turn Power OFF / Remove both tanks and reseat them
so they fit properly
Dirty Water Tank has picked up maximum
amount of dirty water and has reached full line
Empty Dirty Water Tank and make sure to make slow
cleaning passes back and forth while cleaning
Brush Roll Window is not latched in place Turn Power OFF / Unplug machine and re-install Brush
Roll Window
Debris channel in foot is clogged Clean the channel with a paper towel
Filter clogged by debris Remove debris clogging the filter screen and clean the
filter
Brush Roll is
not turning
and/or
3 solid red
LED lights
Brush Roll is not installed properly Turn Power OFF / Unplug machine and follow
instructions on page 14 for replacing Brush Roll
Machine is standing upright Recline machine to turn the Brush Roll on
Obstruction has caused Brush Roll to stop
rotating
Turn Power OFF / Unplug machine and remove Brush
Roll Window and Brush Roll to clean hair and string off
of brush ends
Machine
won’t turn
on
Obstruction has caused Brush Roll to stop and
shut down machine indicated by 3 solid red
LED lights.
Unplug machine to reset the system. While the machine
is unplugged, remove the Brush Roll Window and Brush
Roll to clean hair and string off of brush ends
Handle not inserted properly into body of
machine
Remove the Handle and re-insert into the body of the
machine making sure to push down until you hear a
“click”
Battery is dead Place unit on 3-in-1 Docking Station and let charge for
4 hours.
Machine is
leaking
Cap of Clean Water Tank is not closed properly Remove the Clean Water Tank and re-apply the cap
Machine is
streaking
Too much water applied Go over area without spraying down water
Previous floor care products used Contact product manufacturer regarding how to
remove
2 or 3 LED
red lights
flashing
Internal error Restart unit. If issue does not resolve, contact
Consumer Care.
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch OFF and disconnect plug from electrical outlet
before performing maintenance or troubleshooting checks.
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