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Problems Solutions
You cannot control
RoboVac with the
Google Assistant.
•Check if there are any Internet connection problems.
•Check if you have installed the Google Home app onto
your smart device and initiated the “EufyHome” action
in the Google Home app. For details, refer to the “Smart
Integrations” page in the EufyHome App.
•Check if you are using the proper commands when talking to
the Google Assistant. When making your request, first say
the wake words “Ok Google”.
•Repeat your question. Speak clearly to the Google Assistant.
Error Tones
When RoboVac is in trouble, it will emit a series of short or long beeps and the red
indicator on RoboVac will be solid or flashing.
Flashing red indicator light
Error Tone Cause Solution
One beep
•RoboVac is stuck and one of the wheels
is not making contact with the floor
(hanging in mid-air).
•RoboVac may be in an extremely large
room and the bumper is not registering
obstacles.
Restart cleaning in a new
location.
Two beeps RoboVac’s bumper is stuck.
Tap RoboVac’s bumper
several times to dislodge any
debris that may be trapped
underneath.
Three beeps
RoboVac can get stuck in the following
scenarios:
•When RoboVac does not have enough
power to reverse when on the edge of a
staircase that is covered by a rug.
•When RoboVac tries to reverse due to
exposure to strong sunshine, but cannot
reverse due to physical barriers in the
way.
•When RoboVac reverses due to
exposure to strong sunshine, but
continues to be exposed to strong
sunshine after reversing for 3 seconds.
•Restart cleaning in a new
location.
•Use a physical barrier to
block o the problem area.
•Clean the drop sensors
gently with a dry cloth.
Four beeps RoboVac’s power level is too low.
Manually charge RoboVac for
at least 5 hours.
Solid red indicator light
Error Tone Cause Solution
One beep
RoboVac’s left/right wheel
is stuck.
Turn o RoboVac and remove any hair or
debris from the left/right wheel.
Two beeps
RoboVac’s side brush is
stuck.
Turn o RoboVac and remove any hair or
debris from the side brush.
Three beeps
RoboVac’s suction fan is
stuck.
•Turn o RoboVac, then remove and
empty the dust collector.
•Make sure the suction inlet is not
blocked by any hair or debris.
Four beeps
RoboVac’s rolling brush is
stuck.
Turn o RoboVac and remove any hair or
debris from the rolling brush.
Wi-Fi Connection
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
Wi-Fi Setup Requirements
• RoboVac:
- RoboVac is fully charged and the main power switch on the bottom of RoboVac is
turned on.
- Wi-Fi status light slowly flashes blue.
• Wi-Fi Network:
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
- You are using a 2.4GHz router or a dual-band router that is configured to support
a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz
mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch
back once your setup is complete.
- When connecting to a hidden network, make sure you enter the correct
network name, SSID (case sensitive), and connecting to a 2.4GHz wireless
network.
- When using a network extender/repeater, make sure the network name (SSID)
and password are the same as your primary network.
- The firewall and port settings of your Wi-Fi router allow RoboVac to connect
with the Eufy servers.
Network Security Requirement
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
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