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Troubleshooting
Problems Solutions
RoboVac cannot be
activated.
•Make sure the main power switch is in the ON position.
•Make sure the battery is fully charged.
•Replace the batteries (2 AAA) in the remote control.
•Make sure the remote control is within range (16 ft/5 m) of
RoboVac.
•If you still have trouble, turn o the main power switch and
then turn it back on.
The remote control
does not work.
•Replace the batteries in the remote control.
•Make sure RoboVac is turned on and fully charged.
RoboVac stops
working suddenly.
•Check if RoboVac is trapped or stuck on an obstacle.
•Check if the battery level is too low.
•If you still have trouble, turn o the main power switch, wait
for 2 seconds, and then turn it back on.
You cannot schedule
cleanings.
•Make sure the main power switch on the bottom of RoboVac
is turned on.
•You can set the time of day and scheduled cleaning time via
the EufyHome app.
•Make sure the scheduled time has been set correctly.
•Check if RoboVac’s power is too low to start cleaning.
•Cleaning schedules are erased when RoboVac is powered o.
If RoboVac is powered on without Internet access, cleaning
schedules will not synchronize and must be reset via the app.
Suction power is
weak.
•Check if any obstructions are blocking the suction inlet.
•Empty the dust collector.
•Check if the filter is wet due to water or other liquid on the
floor. Air-dry the filter completely before use.
RoboVac produces
loud or sharp noises.
•It is a normal phenomenon that RoboVac produces certain
sound during cleaning. Arrange your cleaning time properly
to avoid being interrupted by the sound.
•If a sharp noise is heard, check if the rolling brush is
intertwined by any object. Remove the objects twisted
around the rolling brush.
•Check if the side brush is intertwined by any objects. Remove
the objects twisted around the side brush.
•If you still have trouble, contact [email protected] for help.
RoboVac cannot be
charged.
•Check if the indicator on the Charging Base lights up. If
not, contact the eufy service center to repair or replace the
Charging Base.
•Dust o the charging contact pins with a dry cloth.
•Check if you can hear a beep when RoboVac is docked onto
the Charging Base. If not, contact the eufy service center to
repair or replace the Charging Base.
Problems Solutions
RoboVac cannot
return to the
Charging Base.
•Remove objects within 3 ft/1 m to the left and right side and
within 6 ft/2 m of the front of the Charging Base.
•When RoboVac is in the vicinity of the Charging Base, it will
return more quickly. However, if the Charging Base is located
far away, RoboVac will need more time to return. Please be
patient as it works its way back.
•Clean the charging contact pins.
The rolling brush
does not rotate.
•Clean the rolling brush.
•Check if the rolling brush and brush guard have been installed
properly.
RoboVac’s
movements or travel
path are abnormal.
•Clean the sensors carefully with a dry cloth.
•Restart RoboVac by turning the power switch o and on.
RoboVac's cleaning
time becomes
shorter or is less
than 100 minutes.
Make sure RoboVac is fully charged (indicated by a solid blue LED
light) before cleaning.
The cleaning time will be aected by the suction mode and floors/
carpets to be cleaned:
•Standard suction mode (on hardwood floors): approx. 100
minutes of cleaning
•BoostIQ™ mode (on carpeting): approx. 60 minutes of
cleaning
•Max suction mode (on medium-pile carpets): approx. 40
minutes of cleaning
•If your cleaning time is much less than the time mentioned
above, contact eufy customer service for help.
RoboVac cannot
connect to a Wi-Fi
network.
•Make sure you entered the Wi-Fi password correctly.
•Make sure your RoboVac, router, and mobile phone are close
enough to ensure a strong signal strength.
•Make sure your Wi-Fi router supports the 2.4GHz and
802.11b/g/n bands; the 5GHz band is not supported. For
details, refer to the “Troubleshooting > Wi-Fi connection”
section in this manual.
You cannot control
RoboVac with
Amazon Alexa.
•Check if there are any Internet connection problems.
•Check whether you have installed the Amazon Alexa app
onto your smart device and enabled “EufyHome - RoboVac”
Skill in the Amazon Alexa app. For details, refer to the “Smart
Integrations” page in the EufyHome App.
•Make sure you have an EufyHome account and have
connected to RoboVac.
•Make sure you are using correct Alexa voice-commands.
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