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The problem Try this!
The connected device is
not displayed.
Check whether the device supports Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.
• Settings General External Device Manager Anynet+ (HDMI-CEC)
Scan for Anynet+ devices again.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is
connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+.
If the connection is terminated because there has been a power failure or the HDMI cable has
been disconnected, please scan for the device again.
Remote Control Issues
When the remote control isn't working, these steps may help resolve the problem.
The problem Try this!
The remote control does not
work.
The connection between the Samsung Smart Remote and the TV may be lost.
Point the Samsung Smart Remote at the front of the TV, and then press and hold the and
buttons simultaneously for 3 seconds or more.
Also, if the remote control is not working or slow, the batteries might be low or dead. If this
is the case, replace the batteries. Alkaline batteries are recommended for longer battery life.
The remote control
batteries run out quickly.
The batteries may be consumed quickly if the remote control is used very frequently or the
Voice Wake-up function is turned on.
You can extend the battery life by turning off the Voice Wake-up function.
• Explore Now Settings Voice Wake-up
• The Voice Wake-up function may not be supported depending on the model or
geographical area.
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