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POINTS TO CHECK BEFORE CONTACTING CUSTOMER SERVICE.
Please check once again if one of the following symptoms is present while using the product. The product may not be
malfunctioning.
Symptom Cause Solution
The product does not
operate.
Is the battery fully discharged?
•
Charge the battery.
Is the product powered off?
•
Press the power button to power on the
product.
Suction is too weak.
Is the dustbin full of dust?
•
Empty the dustbin.
Is the filter clogged?
•
Clean the pre-filter and the exhaust filter.
Is the inlet clogged?
•
Remove the extension pipe, remove any
foreign objects from the product body.
Is there a foreign object on the
rotating brush of the inlet port?
•
Make sure to remove any foreign objects
(thread, hair) from the rotating brush.
The unit does not
appear to be charging.
Is the power adapter connected
to the charging station?
•
Make sure that the adapter is properly plugged
into the charging station.
Is the power cord plugged into
the outlet?
•
Make sure that the power cord is properly
plugged into the power outlet.
Is there any foreign object on the
charging terminals?
•
Remove any foreign objects from the charging
terminals with a dry cloth.
Hot air is expelled
from the unit.
Is it operating properly?
•
The hot air originates from cooling of the
motor and is not a sign of malfunction.
A strange odor is
coming from the
product.
Did you purchase the cleaner
within the last 3 months?
•
The cleaner may emit a smell of rubber for
about 3 months after purchase.
Is it operating properly?
•
If the cleaner is working fine, it is not
malfunctioning.
Is the dustbin full of dust?
•
Also, dust in the bin may cause some odor.
Empty the bin and clean it.
Are there any foreign objects in
the filter?
•
The filter may emit an odor if it has not been
cleaned for some time. Clean both the pre-
filter and the exhaust filter.
Is the pre-filter wet?
•
Washing the pre-filter with water and not
leaving it long enough to dry completely
may cause it to smell. Make sure to dry it
completely before reassembling it on the
cleaner.
Is the exhaust filter wet?
•
Washing the exhaust filter with water and
not leaving it long enough to dry completely
may cause it to smell. Make sure to dry it
completely before reassembling it on the
cleaner.
Are there any foreign objects on
the dust inlet of the mop nozzle?
•
Wet dust in the mop nozzle may result in
odour. Make sure to wipe the dust inlet of the
mop nozzle with a wet wipe before use.
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