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33
TROUBLESHOOTING
If this happens... Possible causes... Try this solution...
The intensity is not
felt.
The intensity level is
too weak.
Are the pads stacked
together or do pads
overlap?
Check placement of pads.
Refer to “Pad Placement”
on page 20.
Was TENS therapy
selected?
If “MICROCURRENT”
is selected, you will not
feel any intensity.
Is the intensity setting
too low?
Open the app and tap “+”.
Is the adhesive
surface of the pad
damaged?
Replace the pad.
The skin turns red or
feels irritated.
Is the therapy
duration too long?
Shorten session to less
than 30 minutes.
Are the pads placed
properly on the body?
Refer to “Pad Placement”
on page 20 and place
correctly.
Is the adhesive
surface of the pad
worn out?
Replace the pad.
If this happens... Possible causes... Try this solution...
The device's power
cannot be turned on.
Are the batteries
depleted?
Recharge the battery
fully.
Is the indicator light
on orange?
The device cannot be
recharged.
Is the battery charger
connected properly?
Check if the AC adapter
is properly connected to
the charger.
Check if the AC adapter
is connected to a power
outlet.
Is the device properly
placed on the charger?
Place the device properly
on the charger.
Make sure there are no
foreign objects on the
charger area.
Is the device under
high heat or cold
temperatures?
Under high heat or
cold temperatures, the
battery may be stopped
recharging so that it may
take more time to be
fully charged.
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