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18 49-50300-2
Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Filter:
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A: In Hybrid and Heat Pump the unit moves air through the
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be vacuumed clean or rinsed with warm water. Once cleaned,
reset the alarm by pressing and holding the Filter button. A dirty
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Modes:
Q: What is Heat Pump?
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the air to heat water, thereby cooling the surrounding air. Slower
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Q: What is Hybrid?
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speed and power of Standard Electric. This provides great
performance with less energy.
Q: What is High Demand/Boost?
A: High Demand/Boost can be used when hot water usage is
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water faster in response to long water draws. For all normal
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of the time.
Q: What is Vacation mode?
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water temperature to reduce energy used. Unit will switch to the
previous mode one day before you get back.
Q: What is Electric/Standard ?
A: Electric/Standard mode uses only the resistance heaters to
heat the water. This gives faster hot water recovery than Hybrid
mode, but uses more energy. This mode operates without the
fan, stopping the cool air normally discharged during heat pump
operation.
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an indication that the unit is not operating in the most energy
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Operation:
Q: Why can I hear the unit run?
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High Demand/Boost, the method used to heat the water uses a
fan that can be heard while running.
Q: The heat pump is not running its normal length of time. What
causes this?
A: Under some conditions, the GeoSpring™ Hybrid Water Heater
will operate using the electric elements instead of the heat pump
to protect your unit and ensure hot water is available to you.
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low voltage conditions. The unit will return to normal operation
when conditions permit.
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A: In Hybrid Mode and High Demand/Boost Mode, the Electric/
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active, such as during the initial recovery from a large draw. In
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48 hours as an indication that the unit is not operating in the
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and do not indicate an operating issue.
Q: Why isn’t the temperature setting always displayed on the
control?
A: The display screen will go blank after a period of inactivity in
order to conserve energy. Pressing any button will wake the
control and display the temperature setpoint.
Anode Rod:
Q: What does an anode rod do?
A: The anode rod provides protection against corrosion of the
water heater tank. The anode rod must be replaced before it is
consumed and no longer offering protection against corrosion.
Q: How to change the anode rod?
A: Refer to page 12. Models equipped with an anode depletion
sensing feature require a unique anode that can be ordered
through GE Appliances Service.
Q: What can I do about a sulphur smell coming only from my hot
water?
A: Some areas have water conditions that may cause an odor to
develop in the water heater. Aluminum-Zinc alloy replacement
rods are available to address the condition. See page 11 for
details.
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