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23
Troubleshooting
Before calling for service, please consider the following troubleshooting guidelines.
Problem Solution
Displays and indicator lights are not working. Verify the oven is receiving power.
The touch screen display is too dark or light. Adjust the display brightness.
Sounds are not working. Verify the sound is turned on.
Verify the volume is turned up.
Oven sounds are too loud or soft. Adjust the volume.
The clock is set to the wrong time. See Clock under the Utility menu.
The oven light bulb is burned out. Call Customer Service at 1-888-(845-4641) to order a
replacement bulb.
Instructions and all necessary components are included
with each bulb.
Note: In the event that the oven displays an alert message that tells you to contact the Viking Range, LLC at 1-888-(845-4641).
Before calling, take note of the failure alert displayed on the screen. This will help the service technician diagnose the potential
problem in an e cient manner.
WARNING
ELECTRICAL SHOCK HAZARD
Disconnect the electric power at the main fuse
or circuit breaker before replacing bulb.
WARNING
ELECTRICAL SHOCK HAZARD
DO NOT touch a hot oven light bulb with a damp cloth as the
bulb could break. Should the bulb break, disconnect power to
the appliance before removing bulb to avoid electrical shock
Replacing Oven Lights
Halogen Lights
1. Unsnap glass light cover using a screwdriver in the access groove.
2. Firmly grasp light bulb and pull out.
3. Replace with halogen bulb using volt and wattage requirements listed on glass
cover.
4. Replace the light cover by snapping glass cover onto metal box.
5. Reconnect power at the main fuse or circuit breaker.
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