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6
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Step 1: Gather required information before activation
To ensure that your activation process goes smoothly, you will need to
have the following personal information ready when activating your
service.
• Your name, address and phone number (your address must be a
physical, U.S. based address, not a Post Ofce Box)
• The billing address, if different from your physical address
• Your email address
• A valid credit card
• Name and phone number of at least one emergency contact
• The 7 digit serial number located on the back of the device (the
serial number is also located on the side of the box)
By design there is no volume control. If you’re in a location
where the device’s sounds may be disruptive, you may want
to turn off your device. If you’re in a noisy area, you’ll need to
move the device closer to your ear or to your mouth.
Activating Your 5Star Service
To ensure that your 5Star service is activated successfully, it’s
important that you follow these simple steps when activating:
If you purchased your 5Star Responder by calling GreatCall directly,
skip to Step 3 on page 9.
Do not turn on or charge your device until you have set up
your account. If you turn it on prior, the device will fail to
activate. If the device failed, power off and start with Step 1.
.
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