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Unique situations:
• “I heard a weird noise on my roof.”
• “Can you connect me to LiveNurse?”
• “My dad never came to pick me up from school.”
Though we have listed typical use scenarios, if you’re ever in
doubt whether or not to call 5Star, simply call and a friendly 5Star
Response Agent will assist you.
When not to use 5Star
5Star is not a substitute for 9-1-1. In the event of a critical
emergency, always contact 9-1-1 immediately.
Below are some
situational examples of when NOT to use 5Star:
• Fire
• Heart attack/stroke
• Robbery/break-in
If you call 9-1-1 with your Responder, a notication will be
sent to the 5Star Response Center. After your 9-1-1 call
is completed, a 5Star agent may contact you to see if you
need any further assistance.
What if your call to 5Star requires emergency assistance?
If you call 5Star and the 5Star Agent determines that you are
experiencing an emergency, the agent will connect you directly to
9-1-1 emergency services.
5Star Agents may provide emergency services or 9-1-1 Operators
with information from your Personal Prole, such as your
medications, allergies and personal contact numbers. Agents can
even conference in one of your emergency contacts to speak with
you or a registered nurse to answer any of your medical questions.
You can feel secure knowing an agent will always stay on the line
with you to ensure your situation has been resolved.
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