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that any service providers will respond in a timely manner or at all. Furthermore, we can’t
promise we will provide the best service provider or guarantee any level of service from such
service provider. The laws in some places require an emergency situation to be conrmed
before emergency service providers will provide service. We will not contact emergency
service providers in these locations in response to your call if we cannot hear your request for
assistance or otherwise conrm that an emergency exists. We will attempt to have an agent
contact you after you have completed a 911 call to make sure that you do not need additional
assistance but cannot guarantee this service in all cases or for all devices.
About The Software
5Star service requires software on your device that we may need or want to change from time
to time. We may do this remotely, or through a third party service provider without notifying
you rst. You do not own the 5Star software or acquire any rights to use or modify the 5Star
software on your own.
Our Right To Terminate Or Suspend Your 5Star Service
We may terminate your 5Star service without cause, in which case we will give you notice 30
days prior to the effective date of termination after which your account will be deactivated
and your service will terminate. This means that we can decide to cease providing the 5Star
service to you at any time and for any reason, even for reasons unrelated to you or your
account with us. In such a case, we will refund any amounts you have paid in advance. Also,
we may terminate your service without prior notice to you for any good cause. This means, for
example, we can terminate your service immediately if you breach any part of this agreement,
don’t pay amounts that are due to us, interfere with our efforts to provide service, interfere
with our business, or if your 5Star service or wireless phone number is used for illegal or
improper purposes. You don’t have any right to have 5Star service reactivated, even if you
cure any of these problems. Whether to allow you to have service again will be entirely up to
us. We can suspend your 5Star service for any reason. We can also suspend it for network or
system maintenance or improvement, or if there’s network congestion, or if we suspect your
service is being used for any purpose that would allow us to terminate it.
Your Privacy
Some of our key privacy practices are outlined in this section. For a complete description
of our privacy practices, please refer to our Privacy Statement. We may update our Privacy
Statement from time to time and the updates are available at www.greatcall.com, or you can
contact us to request a copy.
We may collect information about you in several different ways: from information you provide
to us, from your use of the 5Star service, from calls or emails between us, from location
based services, and from third party data providers. We will collect information about your
location on a periodic or regular basis.
The information we may get about you includes your contact and billing information
(including your credit card number), registration information, your physical locations, and
information that helps us customize our services (including your medical condition and
medications).
You agree that we can, subject to applicable law, use this information to provide 5Star
location based services, manage your account, conduct analysis and research, comply with
legal requirements, prevent fraud or misuse of the 5Star service, and protect our rights or
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