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Monthly Charges
To subscribe to the 5Star service, you will be charged a recurring monthly service
fee plus any applicable taxes. Remember, you can use your 5Star Responder as
much as needed but GreatCall may place usage limits in cases of abuse of the
service. There is a fee associated with activating your service and there may be a
fee when re-activating.
Your 5Star Responder and service will not work outside of the
United States.
Our Friendly 30-Day Return Policy
If for any reason you are not completely satised with your service, or the 5Star
Responder, you can return your device within 30 days of purchase and we will
refund the full price of the device. If you paid a rst-month service charge, we’ll
refund it as well.
How To Return Your 5Star Responder:
1. Call GreatCall Customer Service at 1-800-463-5412.
2. You will receive a return authorization number, address and
instructions for return. If your Responder was purchased from a
retail location, it must be returned to that location and is subject
to that store’s return policy.
3. The Responder must be in “like new” condition in its original
box with all components and materials to be eligible for a refund.
The activation fee and shipping charges are not refundable.
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