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• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure your paper meets the specifications for your product.
• Make sure the paper size and paper type settings on the control panel are correct.
• Try cleaning the paper path.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the rear paper feed printable side up.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems Inside the Product
Paper Loading Capacity
Related tasks
Loading Paper in the Sheet Feeder
Selecting the Paper Settings - Control Panel
Cleaning the Paper Guide
Paper Jam Problems Inside the Product
If you see a message that paper has jammed inside the product, follow the steps here.
1. Cancel the print job, if necessary.
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