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SECTION 4 GENESIS WARRANTY INFORMATION
12
SECTION 4
ALTERNATIVE DISPUTE RESOLUTION
If a dispute arises regarding your warranty coverage, please follow
the steps described under the "Consumer Information" section of
this handbook. To ensure that you have had an opportunity to have
your concern fully reviewed, Genesis provides an Alternative
Dispute Resolution program that is offered through:
BBB AUTO LINE
Alternative Dispute Resolution Division
Council of better Business Bureaus, Inc.
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201
1-800-955-5100
Important: You must use BBB AUTO LINE prior to seeking remedies
through a court action pursuant to the Magnuson-Moss Warranty
Act ("the Act"), except in Georgia, although that option is still
available to you. However, if you choose th seek remedies that are
not created by the Act, you are not required to use BBB AUTO LINE,
although that option is still available to you. You must also use BBB
AUTO LINE if you are seeking remedies under the "Lemon Laws" of
your state if your state statute requires you to do so. Please consult
the "Consumer Information" section ot this handbook and the
Owner's Handbook Supplement for maor information about the
BBB AUTO LINE program. Time and mileage Iimitation may apply.
Please refer to the Owner's Handbook Supplement for additional
information regarding eligibillty requirements in your state.
BINDING ARBITRATION FOR CALIFORNIA VEHICLES ONLY
PLEASE READ THIS SECTION IN ITS ENTIRETY AS IT AFFECTS YOUR
RIGHTS
If you purchased or leased your Genesis vehicle in the State of
California, you and we each agree that any claim or disputes
between us (including between you and any of our affiliated
companies) related to or arising out of your vehicle purchase, use
of your vehicle, the vehicle warranty, representations in the
warranty, or the duties contemplated under the warranty,
including without limitation claims related to the failure to
conform a vehicle to warranty, failure to repurchase or replace
your vehicle, or claims for a refund or partial refund of your
vehicle's purchase price (excluding personal injury claims), shall
be resolved by binding arbitration at either your or our election,
even if the claim is initially filed in a court of law. If either you or
we elect to resolve our dispute via arbitration (as opposed to in a
court of law), such binding arbitration shall be administered by
and through JAMS Mediation, Arbitration and ADR Services
(JAMS) under its Streamlined Arbitration Rules & Procedures.
We will pay all JAMS fees for any arbitration except for the initial
filing fee of $250. The arbitration will be held in the city or county
of your residence. To learn more about arbitration, including how
to commence arbitration, you may call any JAMS office or go to
www.jamsadr.org
This agreement to arbitrate is intended to be broadly interpreted
and to make all disputes and claims between us (including our
affiliated companies) relating to or arising out of your vehicle
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