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SECTION 3 CONSUMER INFORMATION
9
SECTION 3
ALTERNATIVE DISPUTE RESOLUTION
Our internal consumer assistance process will make every effort to
resolve every customer concern in a satisfactory manner. We realize,
however, that mutual agreement on some issues may not be possible.
To ensure that you have had an opportunity to have your concern fully
reviewed, Genesis Motor America an Alternative Dispute Resolution
(arbitration) program. We offer the program through:
BBB AUTO LINE
Alternative Dispute Resolution Division
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
1-800-955-5100
This service is provided at no cost to you and is part of our effort to
provide you with an impartial third-party organization to equitably
resolve your concerns.
AUTO LINE will perform arbitration services on disputes involving Genesis
branded vehicles with an alleged nonconformity, defect, or deficient
warranty performance, as may be required by state or federal law.
NOTE: If your state law requires written notification to the manufacturer
please write:
Genesis Customer Care
PO Box 20850
Fountain Valley, CA 92728
844-340-9741
To begin the Alternative Dispute Resolution (arbitration) process,
simply call the Council of Better Business Bureaus at 1-800-955-5100
and you will be sent a Customer Claim Form, along with a handbook
describing how BBB AUTO LINE works. Time, mileage and other
limitations may apply. If you wish to use the BBB AUTO LINE program
and you quality for participation, you will be required to provide the
following information :
Your name and address;
The vehicle identification Number;
The make, model and year of your vehicle ;and
A description of your concerns with the vehicle.
BBB AUTO LINE may also ask you for other information that may help
to resolve your curicerns, such as the purchase price of the vehicle,
mileage at the time of purchase, the curent mileage and copies of
repair orders. Please refer to the Owner’s Handbook Supplement for
additional information regarding eligibility requirements in your state.
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